Support & Maintenance

Providing high quality support and maintenance services to each of our customers is a key point for Density Technologies’ top management.

Density Technologies provides tailor-made services to each customer:

• A Classic maintenance package which meets the requirements of the majority of our clients; and
• A Premium maintenance package which also includes the maintenance of all external functional aspects that must remain operational,,e.g.: maintenance of existing settings (alerts, ratios, FIX, Swift ,…), interfaces (custodian, contributors, repositories,… ) and customized reportings.

Density Tecnologies also has the required experience and skills to propose our clients customized service level agreements (SLA) if requested.

Our Support Team assists users in the following ways:

• By email and phone for assistance requests;
• By remote access when they can connect on customers’ servers; and
• By on-site intervention to meet very specific needs.

Third-party application maintenance

We can also support customers who have no functional and technical administrator or who would like to outsource these functions. Density Technologies proposes to assist such clients both in the management of settings (adding new ratios, alerts, particular reportings…) and in the technical administration of the solution (production processes’ monitoring, backup management, assistance, migrations,…). Moreover, our solution can also be hosted by one of our technical partners.

Density: dedicated team – appreciated services

Our proven methods and procedures are regularly updated in order to meet our customers’ needs and ensure that Density Technologies constantly provides a high quality of support and maintenance services. We are considered as a key IT provider by our customers and our teams are recognized to meet their expectations, such as regularly confirmed by quality surveys they carry out.