Providing high quality support and maintenance services to each of our customers is a key point for Density Technologies’ top management.
Density Technologies provides tailor-made services to each customer:
Density Tecnologies also has the required experience and skills to propose our clients customized service level agreements (SLA) if requested.
Our Support Team assists users in the following ways:
We can also support customers who have no functional and technical administrator or who would like to outsource these functions. Density Technologies proposes to assist such clients both in the management of settings (adding new ratios, alerts, particular reportings…) and in the technical administration of the solution (production processes’ monitoring, backup management, assistance, migrations,…). Moreover, our solution can also be hosted by one of our technical partners.
Density: dedicated team – appreciated services
Our proven methods and procedures are regularly updated in order to meet our customers’ needs and ensure that Density Technologies constantly provides a high quality of support and maintenance services. We are considered as a key IT provider by our customers and our teams are recognized to meet their expectations, such as regularly confirmed by quality surveys they carry out.